Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. For custom couture pieces, please allow an additional 5-10 business days for processing and craftsmanship.
What is your return policy?
We offer returns on unworn items with original tags attached within 14 days of delivery. Please note that custom-made or final sale items are not eligible for return.
How do I care for my And She Is Couture garments?
To maintain the quality of our fabrics, we recommend professional dry cleaning for all evening wear and delicate hand-washing in cold water for our luxury basics.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, our team begins processing your order for shipment and changes cannot be made.
How can I track my package?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress in real-time.